Customer Experience & Operations professional with nearly 5 years driving measurable results inside Nigeria's most demanding Tier-1 banking institutions. I turn customer interactions into business growth.
I'm a HubSpot-certified Customer Experience and Operations professional who spent nearly five years building and leading high-performance contact centre operations inside Guaranty Trust Bank and United Bank for Africa — two of Nigeria's most demanding financial institutions.
At GTBank, I lead a team of frontline representatives, maintaining a 92%+ First Contact Resolution rate while cutting issue resolution lifecycles by 15%. At UBA, I handled 80+ customer interactions daily with a 94%+ CSAT score — across inbound calls, outbound campaigns, and email queues — with zero processing errors on complex financial requests.
What sets me apart isn't just the experience — it's the systems thinking behind it. I don't just handle customers; I design the processes, coach the teams, and build the CRM workflows that make excellent CX scalable and sustainable.
I hold a C1 Advanced English certification, a Foreign Customer Service Mastery credential, and a Business Analytics scholarship with Datafrik — giving me the rare combination of operational depth and data fluency.
Whether you need a senior CX operator, a CRM specialist, or a team coach — I bring banking-grade standards to every engagement.
A structured, metrics-driven framework that treats customer satisfaction as a primary revenue driver. By implementing inbound methodology across five interconnected stages, businesses systematically improve their LTV:CAC ratio — scaling faster while spending less on acquisition.
